Frequently Asked Questions

Getting started is easy! Sign up with your email or Google account, create a child profile with their name, age, and photo, then choose from our story templates or use AI to generate a custom story.

Not at all! Our platform is designed to be user-friendly. If you can browse the web and fill out a form, you can create beautiful personalised storybooks.

Our stories are designed for children ages 2-12. The AI automatically adjusts the language complexity and themes based on your child's age.

AI-generated stories typically take 2-5 minutes to create, depending on the length and complexity. You'll see the progress in real-time!

Yes! You can review and customize the generated story before finalizing it. Make changes to the text, adjust illustrations, or regenerate specific pages.

You can create stories from 1 to 12 pages. Shorter stories work great for younger children, while longer ones are perfect for bedtime reading.

We offer various themes including Adventure, Space, Ocean, Forest, Superhero, Fantasy, and Friendship. You can also create custom stories on any topic you imagine!

Upload your child's photo, and our AI creates a consistent character that appears throughout the story. The story text includes your child's name and can be customized to their interests and personality.

Yes! In the Avatar Builder, you can customize hair style, hair color, skin tone, clothing, accessories, and facial features to perfectly match your child.

Absolutely! Create separate profiles for each child, and generate unique stories for each one. You can even include multiple children in the same story!

Choose from Cartoon, Watercolor, Digital Art, 3D Pixar, Anime, and Classic Storybook styles. Each style brings a unique look to your child's adventure!

Yes, though which ones depends on your account language. English accounts can create books in all four — English, Persian (Farsi), Arabic and Spanish. Accounts in any other language can create books in that language and in English. The site interface is available in all four to everyone, whatever your account can write in.

Your storybook is available as a high-quality PDF, perfect for digital reading or professional printing. You can download it anytime from your dashboard.

Yes! Our PDFs are print-ready at high resolution. You can print at home or use a professional printing service for hardcover books.

First, check your internet connection. If the problem persists, try a different story topic or theme. You can also contact our support team for assistance.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version.

Yes! We take privacy seriously. All photos are encrypted and stored securely. We never share your data with third parties, and you can delete photos anytime.

Yes — the free demo walks you through how a book is made, step by step, using sample content. It needs no account and no card: find it at aistorybook.co.uk/free-demo. Creating an account is free too, but new accounts start with no credit, so you add credit before your first generation. The price of every step is shown before anything is charged.

Credit is a balance in pounds that you top up in advance and spend as you generate. There is no subscription and no monthly fee, and credit does not expire. The price of a generation is shown before it runs, and you are charged for what was actually produced. Prices include VAT.

Top up from the billing page and carry on — your books, drawings and settings stay as they are. If your balance does not cover a generation, it will not start until you top up. Unspent credit never expires, so there is no rush to use it.

No. There is no subscription, no monthly fee and nothing that renews, so there is nothing to cancel — you only pay when you choose to top up. Everything you have made stays in your library.

Yes, for credit you have not spent: ask within 14 days of buying it and we will refund it. Starting a generation delivers the content straight away, and agreeing to that means the 14-day right to cancel no longer applies to the credit it uses — that is UK consumer law for digital content. If a generation fails, comes back unusable, or you were charged for something you did not get, email support@aistorybook.co.uk and we will put it right, usually by returning the credit. The Terms of Service set this out in full.

Go to the Children section in your dashboard, select the child's profile, and click Edit. You can update their photo, age, name, and other details anytime.

Yes, but please note that deleting a profile will also remove all stories associated with that child. Make sure to download any stories you want to keep first.

You can’t change it yourself yet. Email us at support@aistorybook.co.uk from the address on your account, tell us the new one, and we’ll move your account over and send a confirmation link to the new address.

Go to Settings → Account and choose “Delete my account”. To confirm, you type your email address — and your password, if you sign in with one. It works the same way in the app, and it cannot be undone.

Your books (including any you shared or published), your children’s profiles and photos, avatars, drawings and animations are deleted from our servers straight away, any saved card is removed, and you are signed out everywhere. Unspent credit is lost, so if you bought credit in the last 14 days, contact us first about a refund. Payment and invoice records are kept for six years because UK tax law requires it, but no longer linked to your name or email. You can sign up again later with the same address.

Yes! You can choose to make stories public or private. Public stories can be viewed in our gallery, inspiring other families while keeping your child's personal information private.

Click 'Forgot Password' on the sign-in page. Enter your email, and we'll send you a reset link. You can also sign in with Google if you used that option.

Upload a photo or scan of the drawing in the Drawing Studio. You can keep it exactly as drawn or have it redrawn in one of four styles — 3D animated, knitted, felt and plush, or pixel art — and then generate a short video from it, four, six or eight seconds long. You can describe the movement you would like, such as smoke drifting or leaves swaying, and the price of each step is shown before you start.

You choose the theme, the length and your child’s age band, and the AI writes the story to fit — sentence length and vocabulary are pitched to under-8 or 8+ rather than being the same for every child. Each illustration is then generated to match the sentence it sits beside, so the pictures follow the story rather than being stock art dropped in. You can edit any page afterwards.

Photos are used only to generate your books and are never sold, shared or used to train any AI model. Every upload is re-encoded on arrival, which strips EXIF metadata including any GPS location a phone camera embedded. Uploads are also screened automatically for what they depict before anything is generated. You can delete a child profile, a drawing or a book at any time, and the images go with it.

Yes — that is the point of uploading a photo. The same face is carried across every illustration in the book rather than being redrawn from scratch each time, so your child stays recognisably themselves from the first page to the last.

It is the page-by-page editor. You can write and lay out every page yourself from a blank book, or start from an AI draft or a template and change whatever you like — the text, the pictures, the order of the pages, the dedication. Nothing the AI produces is locked; it is a starting point you own.

Yes. When you create a book, the 'Story language' choice on the theme step decides what language the story is written in — it is separate from the language the site is displayed in, so you can browse in one and write in another. Which languages you can choose depends on your account: English accounts can create books in all four (English, Spanish, Persian and Arabic), and accounts in another language can create books in their own language and in English. So an Arabic account can write Arabic and English books. Each book remembers its own language, including its reading direction.

Yes. Finished books have narrated playback with a choice of voices, and you can set a default narrator in your account settings. Playback moves page by page with the book, so a child can follow along, and you can preview each voice before choosing one.

For most things, yes. A child profile is how books are shelved in your library, and the Book Builder will not let you save without one. It also carries the name, age and (if you add one) the photograph that personalisation uses. You can add one from the dashboard in under a minute, and you can delete it again at any time.

Yes — the AI Notebook Builder makes lined, dictation, squared or sketching notebooks with an illustration on the pages. Choose a paper size (A4, A5, B5, Letter, Composition, Filler or Half-Letter), a subject that sets the ruling, 10 to 40 sheets, and a margin motif. Describe a theme and generate the artwork, then export a PDF or print it straight from the browser. Only the illustrations cost credit — the ruling itself is free.

There is no Save button — a notebook is saved the moment you generate its illustrations. Saved notebooks appear in the 'Your notebooks' strip at the bottom of the builder, and on your dashboard shelf alongside your books. Clicking one on the shelf reopens it in the builder rather than in the reader, because a notebook is something you print rather than read.

Yes, in the Drawing Studio. Pick an art style first, then upload the drawing (PNG, JPEG or WebP, up to 12 MB) and wait while it is restyled. Press 'Generate video', choose a length of 4, 6 or 8 seconds, describe what should move — there is an 'Improve the prompt' button if you would rather not — and generate. It takes a few minutes. The finished clip plays in the page and you can download it.

Not on the same upload — the style is applied when the file is first processed, so switching means uploading the drawing again with the new style selected. Your previous versions stay in 'Your drawings' either way, so nothing is lost by trying more than one.

Go to Settings, open the 'Voice & Audio' tab, and use the 'Page-turn sound' switch at the bottom. It is on by default. The setting is remembered on that device rather than on your account, so turning it off on a tablet leaves it on elsewhere.

Mostly, yes. A book's text and pictures are saved to your device automatically the first time you open it, so it will open again on a plane or in the car. Narration is the exception: it has to be downloaded on purpose, using the cloud button in the reader's toolbar. Books whose narration is ready show an 'Offline' badge on their cover in your library.

In two places, and they do different things. Settings → 'Voice & Audio' sets your default narrator, with a preview button on each voice. Inside a book, the headphones button opens the audio panel and its gear icon lets you pick a different voice for that reading only — it deliberately does not overwrite your default.

It turns the app into a reading library and nothing else. Book creation, avatars, billing, account settings and the delete buttons all disappear, so a child can browse and read without reaching anything that spends money or removes a book. Turn it on in Settings → 'Child Safe'; to leave, use the 'Exit Child Safe Mode' button in the dashboard bar. It also switches itself on when the device goes offline.

On the billing page — reach it from the dashboard, or from the 'Billing & Credits' tab in Settings. Your Billing History lists every top-up and every generation; the ⋮ menu on any row has 'Download Invoice', which builds the document in your browser and saves it. Adding credit produces a receipt; spending credit you already had produces a statement showing what was deducted, with no payment line, because no money moved at that moment.

Not yet as a purchase. The 'Order a printed copy' button registers your interest — it sends us your name, email and any note, and we get in touch about printing. No payment is taken and no order is placed at that point. It is there so we know who wants it.

Three kinds. Sign-in and language cookies are needed for the site to work and stay whatever you choose. Payment cookies are set by our payment provider on the checkout page. Google Analytics is the only optional one, and it starts switched on — use Reject on the banner, or 'Cookie settings' at the bottom of any page, and the analytics cookies are deleted from your device. The full table, with what each cookie does and how long it lasts, is in the Privacy & Cookie Policy.

Both are linked at the bottom of every page, and both are available in all four languages. The Privacy & Cookie Policy covers what we collect, who else handles it, how long we keep it and your rights; the Terms of Service cover credits, refunds, what you own of what you create, and what the AI can and cannot promise.

It is deleted from our servers, along with the profile, that child's books, and any character artwork generated from the photo. The same applies if you simply replace the photo with a new one — the old file goes. Deleting a book on its own removes that book's pictures too.

Yes — the share button in the reader creates a link (and a QR code) that anyone can open without an account. It is impossible to guess but it is not password-protected, so treat it like the book itself. There is no self-service way to switch a link off yet: email support and we will revoke it. Publishing a book to the public gallery is a separate choice in the same dialog, and that one you can undo yourself at any time.

Yes. The Android app can send a gentle reminder if you haven’t been back for a while, and a note when a new story joins the public gallery. Android asks your permission first, and you can switch either kind off in Settings → App — or all notifications in your phone’s settings. They never include your child’s name.

Jigsaw puzzles made from the pictures in your books. Open any book and tap the puzzle button, or choose Picture Puzzles on your dashboard. Pick a picture and how many pieces: 6, 12, 24 or 48 (up to 24 on a phone). You can show or hide a faint copy of the picture as a hint.

Puzzles are free and never use credit. You can try one without an account from any book in our gallery, or from “Or start from a book we already made” on the Features and Free Demo pages.

Yes, on the device you are playing on: an unfinished puzzle shows “Keep going” and carries on where you left off. Puzzles from books you have opened before also work offline.