Terms of Service

By creating an account, buying credits, or generating anything on StoryBook Creator, you accept these terms. If you do not accept them, please do not use the service. They are governed by the law of England and Wales.

We may change these terms as the service changes. If a change materially affects your rights or what you have already paid for, we will tell you before it takes effect. Continuing to use the service after that is how you accept the new version.

You must be 18 or over to hold an account. Accounts are for parents and legal guardians: every child profile you create must be a child you hold parental responsibility for, or one whose parent or guardian has given you permission.

Keep your password to yourself. Anything done through your account is treated as done by you, so tell us straight away if you think someone else has access.

• You buy credit in advance and spend it as you generate. There is no subscription and no monthly fee.
• The price of a generation is shown before it runs, and you can decline it. Nothing is charged for work you did not start.
• You are charged for what was actually produced. If a generation comes back partly complete, you pay for the part that arrived.
• Prices are in pounds sterling. Where VAT applies it is included in the price shown, and your receipt states the position either way.
• Credit does not expire, and we do not take it away for inactivity.
• Card details go straight to our payment provider. We never see or store your full card number.

You can download a receipt or statement for any line of your billing history from the billing page, at any time.

Buying digital content online normally gives you 14 days to change your mind, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Two different things happen here, and the difference matters.

That is the legal position, not a policy of refusing. If a generation fails, produces something unusable, or you were charged for something you did not get, tell us and we will put it right — usually by returning the credit.

The photographs, drawings and words you upload stay yours. You give us permission to process them for one purpose: producing the book, illustration, notebook or video you asked for, and the automatic safety check that runs first.

Once you have paid for it, the story text and artwork a generation produces are yours to use personally — print it, share it with family, keep it. Selling or redistributing generated material commercially needs a separate agreement with us first.

We cannot promise that AI output is unique. Two people giving similar instructions may get similar results, and nothing generated here comes with a guarantee of originality.

The site itself — the software, the brand, the sample artwork and the templates — stays ours.

Stories and pictures are produced by automated systems. They are usually good and occasionally strange: a hand may come out wrong, a likeness may not be exact, a sentence may read oddly. You can regenerate, and you can edit a book yourself in the builder.

Uploads are screened automatically before they are accepted, and a picture can be refused. A refusal is not a judgement about you — the check errs toward caution because this is a children’s product. If something is refused that clearly should not be, tell us.

If anything generated here is upsetting, inappropriate or wrong about your child, please report it. We want to see those.

• Upload a photograph of a child you are not responsible for and have no permission to use.
• Create content that is unlawful, hateful, sexual, or that depicts a real person in a way they have not agreed to.
• Try to get around the safety checks, the credit system, or another account’s protections.
• Scrape, resell or bulk-automate the service, or use it to build a competing product.
• Upload anything you do not have the right to upload.

We can suspend or close an account that breaks these rules. Where we can, we will tell you why and give you a chance to respond first; where a child’s safety or the law is involved, we may act immediately.

Publishing a book to the public gallery is a separate, deliberate choice with its own confirmation, and you can remove it again at any time. Please do not publish a book containing a child’s photograph or full name unless you are content for it to be public.

We aim to keep the service running but cannot promise it will never be unavailable. We may add, change or withdraw features. If we withdraw something you have paid for and cannot deliver it, we will refund the credit involved.

You can stop using the service whenever you like, and you can ask us to close your account and delete your content — email the address below. We keep the financial and security records the law requires us to keep; the Privacy & Cookie Policy sets out exactly what and for how long.

Nothing here limits liability that cannot be limited by law — that includes death or personal injury caused by our negligence, fraud, and your rights as a consumer under the Consumer Rights Act 2015.

Beyond that, our liability to you is limited to what you have paid us in the twelve months before the claim. We are not liable for losses that were not reasonably foreseeable, or for business losses — this is a consumer service.

If something has gone wrong, email support@aistorybook.co.uk and tell us. We would rather hear it and fix it. If we cannot resolve it between us, you can take the matter to the courts of England and Wales, and nothing in these terms stops you using any consumer dispute-resolution scheme available to you.

For anything about your data or your child’s, see the Privacy & Cookie Policy, which sits alongside these terms and forms part of this agreement.